IT Tracker is a lightweight web app for logging, tracking, and resolving IT support tickets — with device stock control, a built-in knowledge base, and role-based access. Deployed for your organization, licensed per business.
✓ No heavy setup · ✓ Secure Google Sign-In · ✓ Runs on your own workspace
From the first ticket to the final report, IT Tracker keeps your whole support operation organized, accountable, and easy to run — no sprawl of spreadsheets and inboxes.
Log, assign, and resolve support tickets with auto-numbering, priorities, categories, photo attachments, and a full audit trail of every change.
See open, in-progress, resolved, and overdue tickets at a glance. Switch between the full Support Queue and your own My Queue, then search and filter instantly.
Set response targets per priority. Tickets that breach their SLA are flagged as overdue automatically, so nothing slips through the cracks.
See who else is viewing a ticket right now, so two technicians never unknowingly work the same call. Updates appear live across the team.
Build a searchable library of how-to articles and fixes, organized by category, so common issues get resolved faster — even by your users.
Track spare desktops, laptops, monitors, and peripherals. Withdrawals require a reason and a valid ticket, and everything is captured in withdrawal and retirement logs.
Rich charts turn activity into insight: tickets by status, priority, category and technician, resolution rates, top callers, and trends over any date range.
Track the health of your servers, websites, systems, and applications by location — online, maintenance, down, or outage — with at-a-glance status charts.
Announcement bells, pinned site-wide outage banners, and a delete-approval workflow keep everyone informed and sensitive changes under control.
Onboard fast by importing staff, computers, and legacy tickets from CSV — including Google Admin exports — with a guided preview before anything is saved.
Tailor the whole system to how you work: custom categories, form fields, roles, SLAs, knowledge-base sections, and device types — no code required.
Built-in dark mode, high-contrast theme, and adjustable font sizes on every page — settings that follow each user wherever they go in the app.
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Every part of IT Tracker is designed to work together — here's exactly what each area does.
The heart of the system. Raise a ticket in seconds, route it to the right technician, and keep an accountable record of everything that happened.
Understand your workload and prove the value of your team with visual, filterable reporting built right in.
A lightweight asset and stock manager so spare equipment is always accounted for.
A simple operational dashboard for the servers, sites, and apps your team supports.
Powerful admin tools let you shape the system around your organization and onboard your team quickly.
We handle the setup. You focus on supporting your people.
We configure IT Tracker for your organization — your logo, your domain, and secure Google Sign-In restricted to your team.
Staff sign in with Google. Roles decide who can view, create, and manage tickets, devices, and settings.
Users raise tickets, technicians resolve them, and admins keep an eye on stock, reports, and the knowledge base.
Five roles make sure everyone sees exactly what they should — no more, no less.
Full control — every admin capability, plus exclusive access to user management and staff import.
Manages tickets, devices, settings, and reports. Sensitive deletions can be routed for super-admin approval.
Works and resolves tickets and manages device stock — the day-to-day engine of your help desk.
Read-only oversight across every ticket, report, and device — perfect for managers and auditors.
Raises and follows their own tickets and browses the knowledge base for quick self-service fixes.
Every permission is enforced by server-side security rules — not just hidden in the interface.
The details that matter when real teams depend on a tool every day.
Staff sign in with their existing Google accounts, restricted to your organization — no extra passwords to manage.
Every role and rule is enforced by secure server-side rules, not just hidden in the interface.
Runs on your own secure cloud workspace. Your tickets, devices, and data stay yours.
Dark mode, high-contrast theme, and adjustable text size on every page, saved per user.
IT Tracker is licensed and supported by Martins' IT Solutions to deploy and use within your organization. Simple terms, your own data, and support from our team to get you live.
One clear license covers your whole team — no per-seat surprises.
Runs on your own secure cloud workspace. Your tickets and data stay yours.
We help you configure, brand, and launch — and we're here when you need us.
Interested in a license or want to see IT Tracker in action? Send a message to the team at Martins' IT Solutions and we'll get back to you.